Shipping policy
Dawn Light Gaming — Shipping Policy
Last updated: [2026-07-23]
This Shipping Policy works together with our Refund Policy and Terms of Service. Please read all three before ordering. All sales are final once the 15-minute cancellation window in our Refund Policy has closed.
1. Where we ship
We ship to the United States and U.S. territories / United States and Canada / destinations Shopify & Shop allows
We do not currently ship to the European Union, United Kingdom, or Asia. Orders placed for delivery to a destination we do not serve will be cancelled and refunded in full.
We ship to residential and business addresses, and to PO Boxes / APO-FPO-DPO addresses. We do not ship to freight forwarders, package-consolidation services, or reshipping addresses. Orders to those addresses may be cancelled, and we are not responsible for any package once a forwarder takes possession of it.
2. Order processing and handling time
Handling time is the time between your order being placed and the package leaving our facility. It does not include time in transit with the carrier.
| Product category | Handling time (business days) |
|---|---|
| Single TCG cards | [1–2] |
| Sealed TCG product (in stock) | [1–2] |
| Graded TCG (slabs) | [1–3] |
| Misc. gaming items | [1–3] |
| Preorders and backorders | See Section 3 |
Business days are [Monday–Friday], excluding [U.S. federal holidays]. Orders placed after [3:00 PM PT], on a weekend, or on a holiday begin processing the next business day.
Handling times are estimates, not guarantees. During new-set releases, restocks, promotions, and the December holiday period, processing may take longer. If we expect a material delay on your order, we will email you and give you the option to keep waiting or cancel for a full refund, as described in Section 3.
3. Preorders, backorders, and delayed shipment
Preorders. Preorder items ship on or shortly after the manufacturer's release date. The estimated release or ship window is listed on the product page. Release dates are set by publishers and distributors and can move without notice.
You may cancel any preorder or backordered item, free of charge, at any time before it ships. Email [dawnlightgaming@dawnlightsolutions.com] with your order number. This right applies in addition to the 15-minute cancellation window in our Refund Policy, and it exists because you should not be locked into a purchase that has not been fulfilled. Once a preorder ships, our standard final-sale terms apply.
Mixed orders. If your order contains both in-stock and preorder items, tell us at checkout or by email whether you want us to ship in-stock items immediately or hold the order until it can ship complete. If you do not tell us, we will hold the order until the completion of the request.
Delays. If we cannot ship an item within the stated handling or preorder window — or within 30 days of your order if no window was stated — we will contact you before that deadline. You may consent to the new shipping date or cancel that item for a prompt, full refund. If we do not hear back from you within [7] days, we will cancel the affected item and refund it automatically.
4. Shipping options, carriers, and cost
We ship with [USPS, UPS, and FedEx]. Live rates and estimated delivery times are shown at checkout before you pay.
| Service | Estimated transit time | Cost |
|---|---|---|
| [Standard / USPS Ground Advantage] | [3–7 business days] | [Calculated at checkout / $X flat] |
| [Expedited] | [2–3 business days] | [Calculated at checkout] |
| [Overnight] | [1 business day] | [Calculated at checkout] |
| [Free shipping on orders over $X] | [Standard transit times] | Free |
Transit times are carrier estimates from the date of shipment, not from the date of order, and they are not guaranteed. We choose the specific carrier and service level within the tier you select.
Shipping charges are non-refundable once an order has shipped, except where the shipment is our error or the item arrives damaged or defective (see Section 3 of our Refund Policy).
5. Packaging and protection
Every order ships in [rigid, non-bendable packaging] with tracking. Our standard packing method by category:
- Singles: penny sleeve, top loader or semi-rigid holder, team bag, sandwiched in rigid cardboard.
- Graded slabs: slab bagged, wrapped in bubble, immobilized in a fitted box with void fill.
- Sealed product: boxed with void fill; heavier items double-boxed.
We do not ship graded cards or sealed cases in plain envelopes.
6. Signature confirmation and insurance
Because trading card product is high-value and a frequent target for theft, the following apply automatically and cannot be waived:
| Order value (merchandise total) | Requirement |
|---|---|
| Under [$150] | Tracking only |
| [$150]–[$500] | Tracking + insurance |
| Over [$500] | Tracking + insurance + adult signature required |
If a signature is required, someone at the delivery address must sign for the package. We cannot authorize a release without a signature, and we cannot instruct the carrier to leave a signature-required package unattended. If you ask the carrier directly to release a package without signature, or you redirect it through a carrier delivery-management service, responsibility for the package passes to you at that point.
7. Tracking
You will receive a shipping confirmation email with a tracking number when your order leaves our facility. Please allow [24–48 hours] for the first scan to appear. Check your spam folder before contacting us about a missing confirmation.
8. Lost, stolen, or damaged shipments
We are responsible for getting your order to the address you entered at checkout. Final sale does not mean you bear the risk of a package that never arrives.
If tracking shows the package is lost or stuck in transit — no movement for [7] business days domestically or [21] calendar days internationally — contact us at [dawnlightgaming@dawnlightsolutions.com] with your order number. We will open a carrier trace. If the package is not located within the carrier's investigation period, we will send a replacement where the item is still available, or issue a full refund. We file the carrier claim; you do not need to.
If the package arrives damaged, follow Section 3 of our Refund Policy: contact us within [3] days of delivery with your order number and clear photos of the item, the packaging inside and out, and the shipping label. Keep all packaging until the claim is resolved — carriers routinely deny claims where packaging was discarded.
If tracking shows "Delivered" but you do not have the package, contact us within [7] days of the delivery scan. Please first check with household members and neighbors, look at side and back doors, and confirm the address on your order. We will open a carrier investigation and request the delivery GPS data. For orders over [$150] we may ask you to sign a short statement that you did not receive the package, and for orders over [$500] we may ask for a police report or carrier-issued non-delivery confirmation before we replace or refund. We will not unreasonably withhold a remedy, and we will tell you in writing if we decline a claim and why.
We are not responsible for packages delivered to an incorrect address you supplied, packages released or redirected at your instruction, or theft occurring after a confirmed delivery to the correct address where you waived signature.
9. Address accuracy and undeliverable packages
We ship to the address exactly as entered at checkout. Confirm your address before you complete your order. Once the 15-minute cancellation window in our Refund Policy has passed, we cannot change, redirect, intercept, or recall a package.
If a package is returned to us as undeliverable — bad address, unclaimed, refused, or repeated failed delivery attempts — we will contact you and you may choose either:
- Reship to a corrected address, at your cost for new shipping; or
- Refund of the merchandise value, less original outbound shipping and any carrier return or address-correction fees.
We hold returned-to-sender packages for [30] days. After that, unclaimed packages may be treated as abandoned and we will refund the merchandise value less the fees above.
Carrier address-correction fees (typically [$18–$25]) are charged to you if the carrier corrects an address you entered incorrectly.
10. International shipping, duties, and taxes
Omit this section entirely if you ship domestically only.
International orders ship [Delivery Duty Unpaid (DDU)]. You are the importer of record. Any customs duties, import VAT/GST, brokerage fees, or handling charges assessed by your country are your responsibility and are not included in the price you paid us. We cannot estimate these amounts — contact your local customs authority before ordering.
- We declare the full purchase value on all customs forms. We do not mark orders as "gift" or under-declare value. Please do not ask.
- If you refuse a package or fail to pay import charges and the package is returned to us, Section 9 applies and any return shipping and abandonment fees will be deducted from your refund. If the package is destroyed or seized by customs, no refund is available.
- Some trading card and gaming products are restricted or prohibited in certain countries. You are responsible for knowing your local import rules. We cannot refund an order seized by your customs authority.
- International transit times are estimates only and exclude customs clearance, which is outside our control and can add [1–6 weeks].
11. Sales tax
Applicable sales tax is calculated and displayed at checkout based on your shipping address. If you hold a valid resale certificate, contact us at [dawnlightgaming@dawnlightsolutions.com] before ordering — we cannot refund tax after an order is placed.
12. Split shipments
Large orders and orders combining categories may arrive in multiple packages, each with its own tracking number. You will not be charged additional shipping for a split we initiate.
13. Contact
[dawnlightgaming@dawnlightsolutions.com] Response time: [within 1–2 business days]
Please include your order number in every message. Support requests submitted through social media, direct message, or phone are not tracked and may not be actioned.
14. Your legal rights
Nothing in this Shipping Policy limits any rights you have under the consumer protection laws of your country, state, or region. Where local law gives you a right to cancel, return, or obtain a remedy beyond what is described here, that law applies.
15. Changes
We may update this Shipping Policy at any time. The version posted at the time you place your order governs that order. Material changes take effect when posted with a revised "Last updated" date.