Return & Refund Policy

Effective date: [2026-07-21] Last updated: [2026-07-21]

Summary

All sales are final. We do not accept returns or exchanges. You may cancel an order for a full refund within 15 minutes of placing it. After that window closes, the order cannot be cancelled or refunded except in the limited circumstances described in Section 3.

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1. All sales are final

Dawn Light Gaming sells Sealed TCG, Single TCG, Graded TCG, and Misc. Gaming items. Once the 15-minute cancellation window has passed, we begin fulfilling your order, and it can no longer be returned, exchanged, or refunded. This includes change of mind, ordering the wrong size / variant / quantity, and other common reason.

By completing checkout, you confirm that you have read and accepted this policy.

2. The 15-minute cancellation window

• You may cancel any order within 15 minutes of order confirmation. The timestamp on your order confirmation [email / receipt] is the official start of the window.
• To cancel, [click "Cancel order" in your account / reply to your confirmation email with "CANCEL" in the subject line] before the window expires.
• Cancellations are only effective when submitted through [designated channel]. Requests sent by [phone / social media / other channels] may not reach us in time and cannot be guaranteed.
• Approved cancellations are refunded in full, including [shipping and fees], to the original payment method.
• Once 15 minutes have passed, the order locks and processing begins. We cannot cancel it at that point, even if it has not yet shipped.

3. When we will refund or replace

Final sale does not cover our mistakes or a faulty product. Contact us within [3] days of delivery if:

• the item arrives damaged or defective
• you received the wrong item, or the wrong quantity
• your order does not arrive within [X] days of the estimated delivery date
• the item is materially different from its description on our site

Include your order number and clear photos of the item and its packaging. If we confirm the issue, we will [send a replacement at no cost or issue a full refund — your choice where possible]. If we need the item back, we will send a prepaid return label and cover that cost.

4. Refund timing and method

Refunds are issued to the original payment method. We cannot refund to a different card or account, or as store credit, unless you request it.

• We process approved refunds within [4-5] business days.
• Your bank or card issuer typically posts the refund [5–10] business days after that. Timing on their end is outside our control.
• [Shipping charges are refunded on cancellations within the 15-minute window, but not on partial refunds after fulfillment.]

5. Address and order errors

We ship to the address entered at checkout. If the address is incorrect, cancel within 15 minutes and place a new order. After the window we cannot redirect, intercept, or recall a package. Orders returned to us as undeliverable [are not eligible for refund].

6. Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country, state, or region. Where local law gives you a right to cancel, return, or obtain a remedy beyond what is described here, that law applies.

7. Contact us

Dawn Light Gaming

Email: dawnlightgaming@dawnlightsolutions.com

Numbers: (949)994-0900 

Hours: M-F 9am - 5pm, Closed on Sat & Sun

Cancellation requests must be sent to Shopify or Shop pay to count as timely.